Return Policy
If you need to return an item, please email support@viacoquina.com to initiate the process.
• Return Window: Eligible items can be returned within 14 days of receipt.
• Return Shipping: Customers are responsible for return shipping costs.
• Item Condition: Returns must be unused, unworn, and in original condition, with all tags attached and packaging intact.
• Final Sale Items: Discounted items, shoes, food products, and apothecary items cannot be returned.
• Fine Jewelry & Watches: Can be returned for store credit only within 7 days of receipt. Items must be unworn, unaltered, and in original condition, with all tags attached and paperwork and packaging included. Discounted jewelry and watches cannot be returned.
• Refunds & Fees: Shipping charges are non-refundable, and all returns are subject to a 3% restocking fee.
• International Orders: We do not accept returns for international online purchases.
If you have any questions, please reach out to support@viacoquina.com for assistance.
California Proposition 65
As certain of our products, including our brass pepper and salt mills, are made using lead and/or other chemicals, in accordance with Proposition 65 we issue the following warning to our California customers: "Use of this product will expose you to lead and other chemicals known to the State of California to cause birth defects or other reproductive harm." For more information about California Proposition 65, please visit https://www.p65warnings.ca.gov
